Your satisfaction is our priority

Satisfait ou remboursé de IconPrincess

Individual Sellers:

IconPrincess is a website that gives you a money back guarantee valid for 2 full days from the reception of your item.

 

You just have to send us an email at contact@iconprincess.com and send the item back to the seller within 48 hours - the return costs are at the buyer's expense.

As soon as the seller receives it and after checking its original condition, we will refund you within 72 hours* on the payment method you used to pay.(PayPal and Stripe may take a few days to make the transfer to your account).

 

Professional Sellers:

You have 14 days to change your mind. This is your right of withdrawal.

 

If you exercise this right, the seller must reimburse you for the property acquired on our site.

Procedure to be followed before expiry of the withdrawal period:

    • you must notify us by email at contact@iconprincess.com of your decision to withdraw, so that we can immediately inform the seller,
    • and send by post to the professional seller, by registered letter with acknowledgement of receipt, the standard withdrawal form or another writing expressing your wish to withdraw.
    • Don't forget to send us a copy of your letter with the postal receipt by e-mail to contactpro@iconprincess.com. We will then be able to follow the procedure.

You can use the following template to help you write your mail:

 

Registered letter with acknowledgement of receipt

Date of mail

Name of the professional seller

Subject: Withdrawal

Ma'am, sir,

On (date), I placed an order with you by internet (Reference of your order on our site + Full name of the article) and I took delivery on (date).

In accordance with Article L. 221-18 of the French Consumer Code, I inform you that I wish to exercise my right of retraction concerning this order and I will return it to you within the next fourteen days.

Please refund me the sum of (...) euros that I have paid by (credit card, PayPal, etc...).

Thank you for your kind attention, Madam and Sir.

(date) and (Signature)

As soon as the seller receives it and after checking its original condition, we will refund you within 72 hours* on the payment method you used to pay.(PayPal and Stripe may take a few days to make the transfer to your account).

 

Our passion is to satisfy you

*The shipping costs of the return package are the responsibility of the buyer.