Values of simplicity and clarity to make a difference
How was IconPrincess born?
It all began in the summer of 2017 with a meeting between Catherine and Alain, the founders.
Passionnés tous deux de mode et des belles choses, ils décident ensemble de créer un site de vente de sacs et d'accessoires de luxe "once-loved".
This is how IconPrincess.com was born in 2019, in a medieval village of the 11th century in the heart of Beaujolais, IconPrincess.com on the now familiar concept of circular economy.
"With us it's the customer who makes the rule!"
Because the 2 founders had consumed a lot of vintage luxury in a previous life, they had a mixed experience with second-hand luxury sites. They thought of the local digital store they would have wanted, which was :
- Present a vast choice of 'it-bags' available in the store and in the warehouse
- Permettre un contact facile privilégié comme dans une boutique physique de proximité
- Offer a personalized and efficient coaching to buy or sell
- Help by phone all those who do not master or do not like the computer tool
- To provide a concierge service if needed, to take care of nothing
- To buy back, if the customer asks us, some items with a discount within 6 months after their purchase and without any compensation; this is our Buyback program
- Guarantee the authenticity of items through the experience of IconPrincess experts and innovative certification technology
- Receive a 15% commission on sales, the lowest in the market, with no other hidden costs
- Offer the most advantageous prices according to the condition of the items
- Offer a choice of various and secure payment methods
- Share regularly lifestyle's guides and tips
You are here because we share the same values
1. Values of authenticity, transparency and loyalty
We pay the greatest attention to the conformity of the articles, as soon as they are put on sale on our site. In addition to our expertise, we systematically call upon independent and recognized experts in the trade. If there is a problem we will always find together the best solution for you. This is our commitment "Satisfied or Refunded".
2. Value of security and trust
All your payment data on our site are protected and remain confidential. ou can count on us to help you with shopping and sales sheets.
3. Value of environmental protection
We carefully selected all our vintage and second-hand articles. The items in our hands are carefully cleaned and disinfected with natural products. Our Colissimo's packaging are made of recycled cardboard.
4. Value of freedom and independence
To give you more freedom to buy what you dream of without breaking the bank, we offer you the best possible store prices with, for sellers, the lowest commissions on the market.
We have also created a BUY-BACK program for items purchased on our site. This program is for the moment limited to certain items but it will be extended. You have the right to want to get back part of your bet or to change it.
5. Values of sincerity and proximity
Easily reachable, we make it a point of honor for you to get to know our faces: most of the models on the site are members of our family.
Hoping that you will like our articles, we remain at your disposal to meet your expectations to the best of our ability.
Don't doubt it, your satisfaction is and will always be our primary motivation.
What's next? Well let's continue the adventure together!
Our goal is to always remain independent in order to continue to provide our customers with the service they have always dreamed of having.
We simply want to become a reference site built around the fundamental values we share together.
Let us know your ideas! And in the meantime, take care of yourself.